Enreach Contact

20230127 - Infinity disruptions, unexpected platform crash - Resolved

Type: 
Interruptions
27/01/2023 - 14:47

The issue is resolved as of 14:47. We keep monitoring and will take measures to avoid this from happening in the future. We apologize for the inconvenience. 

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Services are back to normal, and this is the impact measured :

Infinity queues: no calls distributed during about 7 minutes on 50% of tenants. qboard/cdc clients disconnected for 2 minutes.
Enreach Contact: no calls distributed during about 7 minutes on 50% of tenants. client applications disconnected for 2 minutes.

20230127 - Infinity queue's CDC, Qboard, Enreach Contact - Solved

Type: 
Interruptions
27/01/2023 - 09:15

27/01/2023, 09:33
Problems with the webservices for infinity have been resolved.

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27/01/2023, 08:38
Problems seem to be network related and impacting logging into/using webservices. Enreach Contact also seems to have been impacted

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We are currently experiencing a disruption in the service infinity. This disruption seems to be impacting Coligo Qboard and logging in and out via Coligo Desktop on Infinity Queue's.
Our engineers are investigating the problem.

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