The issue is resolved as of 14:47. We keep monitoring and will take measures to avoid this from happening in the future. We apologize for the inconvenience.
Services are back to normal, and this is the impact measured :
Infinity queues: no calls distributed during about 7 minutes on 50% of tenants. qboard/cdc clients disconnected for 2 minutes.
Enreach Contact: no calls distributed during about 7 minutes on 50% of tenants. client applications disconnected for 2 minutes.