20230127 - Infinity disruptions, unexpected platform crash - Resolved

The issue is resolved as of 14:47. We keep monitoring and will take measures to avoid this from happening in the future. We apologize for the inconvenience. 

The issue is resolved as of 14:47. We keep monitoring and will take measures to avoid this from happening in the future. We apologize for the inconvenience. 

---

Services are back to normal, and this is the impact measured :

Infinity queues: no calls distributed during about 7 minutes on 50% of tenants. qboard/cdc clients disconnected for 2 minutes.
Enreach Contact: no calls distributed during about 7 minutes on 50% of tenants. client applications disconnected for 2 minutes.

Engineers are still investigating and platform constantly monitored, but the issue is solved.

---

We are having Infinity platform disruptions at the moment. Unexpectedly, the platform has crashed causing the platform reboot, and therefore all the services including Enreach Contact are affected.
The impact has been 50% of the customers having problems to make and receive calls. Investigating the root cause at the moment.

Issue is considered restored since 14:47 but we will keep the monitopring opened until root cause is found.

We will update you with a short technical summary of the cause after the resolution.

Our apologies for the inconvenience.

from:
27/01/2023 - 14:40
till:
27/01/2023 - 14:47
Last update: 27/01/2023 - 15:59
Read more
20230127 - Infinity queue's CDC, Qboard, Enreach Contact - Solved

Problems with the webservices for infinity have been resolved.

27/01/2023, 09:33
Problems with the webservices for infinity have been resolved.

----

27/01/2023, 08:38
Problems seem to be network related and impacting logging into/using webservices. Enreach Contact also seems to have been impacted

------

We are currently experiencing a disruption in the service infinity. This disruption seems to be impacting Coligo Qboard and logging in and out via Coligo Desktop on Infinity Queue's.
Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment.
We will provide you with a new update on the situation at 09:00. There are no known workarounds at this moment.

Our apologies for the inconvenience.

from:
27/01/2023 - 07:30
till:
27/01/2023 - 09:15
Last update: 27/01/2023 - 09:33
Read more
20230125 - office365 issue - Microsoft Resolved

All services are back online

 

 

Last update: 25 January 2023 at 13:16

All services are back online

-------------

Users may be unable to access multiple Microsoft 365 services  

Microsoft reported the following:

User impact: Users may be unable to access multiple Microsoft 365 services.   More info: We've received reports that the following services are impacted: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph  Current status: We've identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.  

Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.

 

 

from:
25/01/2023 - 09:18
till:
25/01/2023 - 13:10
Last update: 25/01/2023 - 13:17
Read more
20230116 - Network problem with impact on all services - Resolved

16/01/2023, 15:16
All services have been restored around 14:40. Network team is investigating the rootcause

16/01/2023, 15:16
All services have been restored around 14:40. Network team is investigating the rootcause

-----

16/01/2023, 14:42
Network disruption seems to be decreasing. Services are restoring. Engineers are investigating and monitoring

-----

We are currently experiencing a disruption in all services
Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment.
We will provide you with a new update on the situation at 15:00

We will update you with a short technical summary on the cause after the resolution.

Our apologies for the inconvenience.

from:
16/01/2023 - 14:29
till:
16/01/2023 - 14:40
Last update: 16/01/2023 - 15:17
Read more