20221128 - Network issues. Most of the services affected , seems to be recovering. UPDATE 3

The root cause for lost physical connection was caused by Eurofiber human error. Technical graphs are showing everything 100% restored but we are still closely monitoring the situation with Eurofiber.

The root cause for lost physical connection was caused by Eurofiber human error. Technical graphs are showing everything 100% restored but we are still closely monitoring the situation with Eurofiber.

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Physical network link was reestablished, we are  monitoring the traffic until we are sure platform is 100% stable.

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Phisicall network link was restablished, we will take a look to the traffic from now in advance until platform is 100% stable.

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Seems that everything is restored now, there was a lost connectivity between global switch and dark fiber on phisical meaning.
All the services are being actively monitored.
Next update will be in just few minutes.

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We are currently experiencing a disruption in all voice services due a network disturbance. . This disruption seems to be impacting all the services and all customers.
Service seems to be recovering but we are still investigating the root cause and trying to ensure the platform stability as a whole when reconnection possible,

The service seems to be restoring right now, but is not completed.
We will provide you with a new update on the situation at 12:45 or befiore if something new arrives.

We will update you with a short technical summary on the cause after the resolution.

Our apologies for the inconvenience.

from:
28/11/2022 - 12:25
till:
Unknown
Last update: 28/11/2022 - 13:32
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20221129 - Degraded call quality due to the increased traffic - Resolved

18:11 Traffic has returned to normal levels.

18:11 Traffic has returned to normal levels.

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17:24 The traffic has been moved and the impact should be gone. Our engineering team is looking into it and will apply the preventive measures.

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17:24 We keep working on the issue. We will provide you with an update at 18:00.

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We are currently experiencing issues with dropped calls, connection loss and degraded call quality due to the increased traffic on transits. We are in the process of loadbalancing in order to remedy the issue.
Our engineers are working on the issue.

We cannot give an expected resolution time at this moment.
We will provide you with a new update on the situation at 17:30. 

We will update you with a short technical summary on the cause after the resolution.

Our apologies for the inconvenience.

from:
29/11/2022 - 16:30
till:
29/11/2022 - 18:11
Last update: 29/11/2022 - 18:23
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20221123 - Enreach Contact Disrupted - Solved

After restarting some components all services have been restored

10:30  After restarting some components all services have been restored.

Our engineers found the problem and restarted some components of the platform.  Alls services on Enreach Contact are running normal again.

Our apologies for the inconvenience.

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10:11 We are currently experiencing a disruption in the service Enreach Contact. This disruption seems to be impacting all customers using desktop or mobile applications on this service.

Reloging in to the applications will fail.  IP-Phones and fixed devices seem to be able to call norally

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We are currently experiencing a disruption in the service Enreach Contact. This disruption seems to be impacting all customers on this service
Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment 
We will provide you with a new update on the situation at 10:30

Our apologies for the inconvenience.

from:
23/11/2022 - 09:35
till:
23/11/2022 - 10:32
Last update: 23/11/2022 - 10:34
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20221123 - New Queues (Infinity) on MV3 Disrupted - Solved

The services on the new queues have been restored 

10:35 The services on the new queues have been restored

Our engineers have identified the root cause being a part of the release that was put in production during last night’s maintenance. During this morning we found that a problem occurred that was only visible with production calling volumes, so it wasn't detected during pre-release testing. By rolling back the maintenance and restarting the component’s involved services were restored. We will investigate how to prevent the same issue for next releases

Our apologies for the inconvenience.

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10:16 The services on the new queues have been restored and seem to be stabilized.

We will keep actively monitoring the platform 

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10:06 We have restarted some components and services on the new queues are restoring

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09:30 Unfortunatly the situation degraded an we experience a full outage on the new queues

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We are currently experiencing a disruption in the service Coligo / MV3. This disruption seems to be impacting the new (infinity) queues causing some agents to stay busy after receiving and ending a call

Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment. We will provide you with a new update on the situation around 09:30. A possible work-around is to fallback to groups.

Our apologies for the inconvenience.

 

from:
23/11/2022 - 08:30
till:
23/11/2022 - 10:35
Last update: 23/11/2022 - 10:41
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