Istra

20230127 - Infinity disruptions, unexpected platform crash - Resolved

Type: 
Interruptions
27/01/2023 - 14:47

The issue is resolved as of 14:47. We keep monitoring and will take measures to avoid this from happening in the future. We apologize for the inconvenience. 

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Services are back to normal, and this is the impact measured :

Infinity queues: no calls distributed during about 7 minutes on 50% of tenants. qboard/cdc clients disconnected for 2 minutes.
Enreach Contact: no calls distributed during about 7 minutes on 50% of tenants. client applications disconnected for 2 minutes.

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